LOS ANGELES, Cailf. – May 7, 2012: SIP Print (www.sipprint.com), providers of the first and only truly affordable SIP-based VoIP call recording platform, today announced it is partnering with Nexidia (www.nexidia.com), a leading provider of customer interaction analytics solutions for business transformation, to bring speech analytics to its growing portfolio of call recording solutions that deliver operational intelligence and efficiencies for all businesses. SIP Print is widely recognized as a leading provider of affordable, enterprise-class call recording systems that supports 200-1000-s of seats in an Enterprise or Government clustered environment, offering seamless integration with many of today-s leading VoIP communications solutions. SIP Print continues its commitment to meeting the growing voice recording needs of SMB and enterprise organizations, with an ever-expanding range of call management technologies including; call accounting, and work-force management systems, compliance, and quality assurance. “The ability to search and analyze recorded audio to produce more targeted call and agent evaluation helps companies identify opportunities to increase collection effectiveness, reduce risk and enforce processes,” said Jon Ezrine, SVP and Chief Operating Officer, Nexidia. “SIP Print has enjoyed tremendous success providing quality telecommunications solutions in the SMB market and we are pleased to partner with their team in the interest of delivering the asset of speech analytics to the call recording market. Speech analytics is a method of unlocking recorded conversations and audio to analyze speech and extract critical information
regarding call accuracy, customer satisfaction and hold times. Although most often implemented in a call center environment, speech analytics has growing opportunities within business operations and sales departments providing sales effectiveness and competitive advantages. “Voice recording is one of the fastest growing sectors in communications because of compliance regulations within many industries, and the rapidly growing need for training tools to help drive customer satisfaction,” said Don Palmer, CEO and President of SIP Print. By adding Nexidia speech analytics to our call recording suite we further empower our customers to analyze their recorded calls, fix problems, cut costs and make critical decisions for operational transformation. Resellers interested in joining SIP Print’s Partner Program are encouraged to contract SIP Print directly at 1-(866)-655-3555.
Nexidia provides customer interaction analytics solutions with patented technologies and breakthrough applications that enable companies to drive business transformation by capturing, making sense of, and using the full range of communications they have with customers. As the traditional voice of the customer expands from the contact center to include surveys, email, chats, and even social media sites, Nexidia provides software and service expertise to help companies synthesize this data into both a tactical tool for operational improvements and a catalyst for strategic business transformation. For more information, please visit www.nexidia.com.
About SIP Print
SIP Print provider of the world’s first and only fully SIP-compliant family of VoIP call recording systems for businesses of all sizes. The company’s affordable call recording solutions are delivered as a turn-key appliance to ensure integrity, ease-of-installation, maximum performance and scalability. SIP Print is CALEA-compliant, compatible and easily integrated with the industry’s leading VoIP communications systems and is available through distributors, resellers and OEMs worldwide. To discover the power and simplicity of SIP Print please visit: www.sipprint.com or call 866-655-3555