Why Record Your Calls?
In
today’s global economy with ever-increasing
pressure to compete and improve performance while
maintaining compliance with stringent laws and
regulations, call recording just makes sense. While
large enterprises could generally afford the technologies
to meet these needs, smaller organizations were
shut out of the market. Now, SIP Print offers every
business a world-class yet affordable solution
to meet and overcome these challenges:
Businesses of all types face growing regulatory
requirements. Today, many businesses are simply
required to record phone calls for an undisputable
record of transactions. Others find that implementing
a call recording solution offers the most effective
and affordable way to demonstrate a pattern of
compliance.
It's easier to keep existing customers than
to find new ones. That's why so many companies
use SIP Print to coach call center employees and
other front line employees with recorded examples
of high-quality customer interactions.
Using SIP
Print to increase customer satisfaction drives
operational efficiencies, reduces costs and reduces
employee attrition. SIP Print empowers managers
to:
- Evaluate and improve the effectiveness of customer
service policies
- Ensure employees provide the promised level
of customer service
- Create the positive customer interactions that
are at the heart of a successful business
Recorded telephone activity provides a degree
of legal protection to both the company and the
consumer. SIP Print helps companies limit liability
by documenting verbal requests and authorizations,
verifying contractual compliance and arbitrating
disputes.
In regulated industries, SIP Print
play a key role in many companies' ability to verify
compliance with: the Gramm-Leach-Bliley Act, the
Health Information Portability and Accountability
Act (HIPAA), the Sarbanes-Oxley Act, and other
regulations that require comprehensive information
security planning by affected companies.
SIP Print's call monitoring and recording software
solution has proven effective in evaluating and
improving employee productivity. Reviewing recorded
calls with employees provides managers with a powerful
training tool and a concrete, objective measure
of employee performance. SIP Print allows managers
to coach customer service agents with real-life
examples of high-quality customer interactions
to ensure that employees are operating at peak
productivity.
The majority of security threats are created by
employees intentionally or unintentionally distributing
confidential information. Workplace monitoring
and recording encourages employees to be more aware
of what they are saying and doing, and helps prevent
unauthorized verbal or electronic dissemination
of confidential information.
SIP Print helps prevent abuse by encouraging employees
to rise to a new level of vigilance. In the event
of a security violation, SIP Print provides an
undisputable record of activity to help identify
the source of the problem and prevent recurrence.
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