Regulatory compliance has different implications in different sectors. Whichever sector you operate in, SIP Print can provide expertise and compliance recording solutions to help you work within the appropriate framework or adhere to a voice recording policy.
Compliance with both state and federal regulations is an area where insurance companies must take no chances. SIP Print call recording solutions guarantee that each call is recorded and provides encrypted storage for all call data. Confidential information is safeguarded because managers can use the SIP Print software to restrict administrative access to the call files.
Contact Centers frequently take credit- or debit-card payments by phone. They’re responsible for dealing safely with customers’ money and card details, and so must meet standards such as PCI DSS (Payment Card Industry Data Security Standard).
For companies in financial markets, broking or retail banking, compliance is more stringent: they require total recording of all communications to adhere to regional and global regulations SEC (USA), Basel and MiFID (Europe), FSA (UK), JSOX (Japan), and so on.
The emergency services sector must meet a range of national call handling standards. This is in addition to the need for total recording to support day-to-day operations and provide raw material for evidence gathering and investigation.