Maintaining the highest quality of interactions with customers and prospects is essential to any business. Recording the calls of your customer service agents, sales representatives and any external facing employee can be leveraged in many ways. Better customer service, controlling messaging, getting new hires up to speed quicker, coaching more effectively, capturing details that might have been missed and ensuring compliance are just some of the ways SIP Print Call Recording can benefit any business.
SIP Print Call Recording works by passively capturing and transcoding raw packet streams from business handsets, softphones, call servers, SIP trunks and mobile clients. Calls are then stored locally within your enterprise network with at rest and end to end encryption available. Though it might sound complicated, the installation is simple and takes only a few minutes, even for those without any technical background. Call recordings are available via the Cloud Hosted or Premise-based User Interface and can be searched by an Individual's name, extension, caller ID, dialed digits and more.
Recording business calls is 100% legal if all parties agree. This is called "Two-Party Consent" and it can be accomplished as easily as an automated announcement at the beginning of a call. You know the one, "Calls may be recorded for quality and training purposes". In some cases, only one person needs to agree to the recording.This is considered "One-Party Consent". In the USA, this is determined by the state in which you reside. SIP Print Call Recording is compatible with both types of consent, but be sure to check and see if you require "One-Party" or "Two-Party" consent for your business.